This will be short...but I have to say it. I love Apple Computers. My poor computer's brain got confused. No way Jose was I going to be able to fix it. Computer is no longer under warranty...like its owner.
Got an appointment with the 'Genius' at the Apple store, my choice of appointment time. Brought computer in, the Genius worked on it a bit and decided it needed a longer repair time. Left computer at store, did some short shopping. Went home, started on decorating Christmas tree and received a phone call. YAY!!! Computer repaired...no charge.
Now I have had many computers prior to my Macbook. Each and every brand required many long and confusing conversations with technicians that passed me around on long distance calls. Each long distance call lasting several hours. Often the technicians would 'lose our connection' when they were in over their head. Or my favorite thing...talking to someone with a middle eastern accent in India or somewhere in that area whose name was Charlie or Linda. Yeah, right. One brand had a store and you could bring computer in. Huge service fee...computer still not repaired.
So short story longer...I have my computer back. Working fine all do to the wonderful product and service of Apple Computers.
PS Steve Jobs feel free to compensate